Delivery and Return Policies

Shipping

Order Processing:

Normal order processing can take between 1-3 business days (Monday – Friday).

Shipping Methods:

All orders will be shipped by Standard Ground Shipping (3–7 business days). Ontario has an additional option of Expedited Shipping ( 2-3 Business Days) Business days do not include weekends and there is no weekend delivery for either shipping method. Some items cannot be shipped using Expedite due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available.

Standard Ground:

Shipped orders should arrive in 3 – 7 business days depending on delivery location.

Shipping rates:

• Ontario – Standard Ground – $13.98; Expedited Shipping (2-3 Business Days) – $15.98
• Rest of Canada – Standard Ground – $16.98
• USA – Tracked Packet – $16.98

Returns & exchanges

I gladly accept returns, exchanges and cancellations

Contact me within: 5 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase

Returns and exchange details

Any missing, incorrect or damaged item: Please contact us within 24 hours of receiving your package, we will gladly cover any returning fees and send you a replacement.

If you are not happy with your purchase and need a refund: Please contact us within 3 days of receiving your order. Customers are responsible for the returning fees. Item must be in its original condition; we will give a full refund (minus the shipping fees) once we receive the item.

Sorry, we do not accept refunds for customized orders.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

• Custom or personalized orders
• Digital downloads