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Delivery and Return Policies
Normal order processing can take between 1-3 business days (Monday – Friday).
All orders will be shipped by Standard Ground Shipping (3–7 business days). Ontario has an additional option of Expedited Shipping ( 2-3 Business Days) Business days do not include weekends and there is no weekend delivery for either shipping method. Some items cannot be shipped using Expedite due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available.
Shipped orders should arrive in 3 – 7 business days depending on delivery location.
- Ontario – Standard Ground – $13.98; Expedited Shipping (2-3 Business Days) – $15.98
- Rest of Canada – Standard Ground – $16.98
- USA – Tracked Packet – $16.98
Returns & exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 5 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
Returns and exchange details
Any missing, incorrect or damaged item: Please contact us within 24 hours of receiving your package, we will gladly cover any returning fees and send you a replacement.
If you are not happy with your purchase and need a refund: Please contact us within 3 days of receiving your order. Customers are responsible for the returning fees. Item must be in its original condition; we will give a full refund (minus the shipping fees) once we receive the item.
Sorry, we do not accept refunds for customized orders.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Digital downloads
Questions about your order?
Please contact me if you have any problems with your order.